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WHAT THEY'RE SAYING

I found the information in Dr. Walsh’s Emergency Responder Communication Skills Handbook to be enlightening and very relevant to the job of a paramedic, or any first responder for that matter.   

 It brought to mind a call that I had done years ago when I first started in the EMS field.  We had just brought an unconscious trauma patient into the emergency department at the local Trauma Centre. I made a comment to the Emergency Room Physician about the severity of the patient’s condition. The Physician took me out into the hall and explained that I should be careful with what I say in front of unconscious patients. He went on to tell me about a patient they once had in ICU who had been unconscious for a period of time. Once the patient regained consciousness, he thanked all those who had encouraged him and wished him well while he was unconscious because, although he couldn’t respond, he could hear them. I never forgot that bit of information, and Dr. Walsh’s book only reinforces that point for me.  

Jim Christie, Operations Manager, PCP, A-EMCA  

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Emergency Responder Communication Skills Handbook is a much needed resource. Since the physical needs of casualties are so urgent and dire, it is easy to overlook the severity of their mental and emotional needs. Dr. Walsh’s work here brings that to the responders’ attention and gives them extremely valuable tools for treating the entire person, helping to alleviate some of their traumatic response, and giving them the tools to heal.  

Having served for years in law enforcement and subsequently teaching at the academy, I have a unique perspective of officers dealing with emergencies. I believe that the content of Dr. Walsh’s communication skills handbook is a valuable asset that every officer should own.  

Dr. Darlene Silvernail PhD CAP DAC LMHC    

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