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Chapter 1

Here we will explore how information gathered by the senses is processed by the brain. I will explain the differences between the Conscious and Subconscious Minds. This will help you understand why a specific event can cause a range of reactions.  

It is really important to understand that when someone experiences sudden agitation or stress (accident, injury, trauma, or serious threat), this person immediately goes into an altered state of consciousness. In effect, this is a trance, not unlike being in a hypnotic or daydream state.  

This condition is typically accompanied by several psychological and physiological manifestations that you may or may not be aware of.   This Handbook focuses on a casualty’s emotional and psychological states. Chapter 2 will give you some unique ways to communicate with those under your care.

Chapter 2

In an emergency, patients may be in trance. What you say and do is just as critical as the medical attention you give them.  

They could be anywhere from highly unfocused to highly obsessed. Employing the communications skills found in this Handbook, you can help them focus on what is beneficial to relieve discomfort and enable recovery.  

Other than their injuries and pain, many factors affect victims during an emergency. We’ll discuss:
   - How Your Actions Affect Your Patient
   - How Your Words Affect Your Patient
   - How Sensory Inputs Affect Your Patient  

A patient in an agitated emotional state may be in a light hyper-suggestible trance. This means that words have the power to go directly into the Subconscious Mind as directions to be followed.   This effect is magnified when the attending person is in uniform.

Chapter 3

Now that the basics have been covered, we can add layers of supplemental skills. These will enhance the other things that you have learned in this Handbook.

First you'll find an interesting article on the how a person's the Subconscious Mind is aware of what is going on, even while that person is under a general anesthetic.

We will take a look at how Maslow's Hierarchy of Needs applies to emergency workers and their patients.

Next we will explore communication and learning styles. Just being aware of these can enhance your effectiveness when interacting with anyone, not only victims.

We will then examine direct and indirect language patterns and how they can be used to improve compliance and understanding.

The concept of the stages of grieving has a parallel to your activity when handling an injured person. It applies to the responder, the patient, and even the family.

Chapter 4

There is too much material in this Handbook for you to absorb in one sitting. Integration of these skills is accomplished through discussion with colleagues, and performing some review. This is often best done through exercises.

We have provided a fill-in-the-blank and an exercise to test and review the communication styles. As well, in this website, you will find a crossword puzzle of terms used throughout the Handbook.



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