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"This Book - Fantastic. It's small, bright, attractive to read with lots of pictures and graphic diagrams and more importantly, very relevant and practical to working in the emergency field. Brian Walsh backs his theories and exercises with sound research and facts and presents it in a way that is easy for a practical person to understand and apply. I am a firie and have enjoyed flipping through this book, I have tried the tips contained within and never been disappointed. It works."
Amazon review by Sarah

I dedicated this book to the courageous emergency responders who serve us on the front lines of our streets.

I also salute all those volunteers who give their valuable time as first aiders, disaster relief workers, search and rescue members, and in other capacities, at their own expense, and often without recognition or appreciation.


Author Brian E Walsh PhD



As a professional emergency responder you are well trained to handle an extensive array of crises.

Your intense and stressful work environment can cause depersonalization of casualties and victims, with potentially negative consequences for them.

This Handbook is specifically designed to help you sharpen your professional communication skills and make you even more effective than you already are.

During an emergency, your rescue training can save lives. You're also equipped with a built-in and equally powerful resource: your interpersonal communication skills.

Your words have a much greater influence on the welfare of your patients than you may ever realize. What you say and how you say it can either help or hinder your patients’ recovery.  


 
 
Discover words and actions that support victim recovery, and others that can intentionally hinder it.  
 
 
   Learn how the surroundings can upset casualties, and how a first responder can easily calm their distress.
 
 
  
  Explore powerful communication models for use in every facet of life - at work, at home, and at play.    

  
 

 

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© Walsh Seminars Ltd.  Box 963  Victoria BC  V8W 2R9  Canada

 

 

 

 

 

 

 

 

 

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